FAQs

Orders & shipping

How long does processing take?
Orders are processed within [1–3] business days.

How long is delivery to the US?
Standard delivery usually takes [5–8] business days after processing. See Shipping Information.

Do you offer free shipping?
Yes — on US orders over $69.99

How do I track my order?
You'll receive a tracking number by email once your order ships. You can also use our Track Your Order page.

Returns & exchanges

Can I return an item?
Yes, unused items can be returned within [30] days. Full details in our Refund Policy.

What if my item arrives damaged?
Email support@forevely.com with your order number and a photo within 7 days of delivery and we'll make it right.

Products

Are the stones natural?
Each product page lists the exact material. Natural stones have unique colour and pattern variations.

How do I find my bracelet size?
Use our Size Guide.

How should I care for my jewelry?
Remove before showering, swimming or sleeping, and keep away from perfume and harsh chemicals.

Payment

Which payment methods do you accept?
See Payment Methods.